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Terms Conditions That Cover Your Account

These terms set out how your racik98 account works — what you agree to when you open one, how transactions via DANA, OVO, and GoPay are handled, and what applies when you access the platform.

Account eligibility rulesDANA, OVO, GoPay wallet termsWithdrawal & deposit conditionsAccount suspension policyJurisdiction & eligible regions

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What These Terms Actually Cover

racik98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a racik98 account, you accept these terms in full. They apply to every session — whether you log in on mobile in Palembang or switch to a desktop browser mid-day. Account registration requires accurate personal details; any mismatch between your profile and your e-wallet

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name (DANA, OVO, or GoPay) may delay withdrawal processing. We reserve the right to request identity verification before releasing funds, and accounts found to have false information may be suspended pending review. Bonus conditions, where applicable, are governed by separate promotion rules linked at the time
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of the offer — those rules form part of these terms when accepted. We may update these terms at any time; continued use of your account after a change is posted counts as acceptance. The version shown on this page is always the current one. If
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any section conflicts with a specific product rule, the product rule applies to that product only. These terms are governed by the laws of the applicable jurisdiction and apply only where local law permits access to online gaming services.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY HANDLING

How We Manage Your Account Under These Terms

These terms aren't just fine print — they describe the actual mechanics of how your account is run. From wallet linking to session data, here is what we do and why it matters to you.

Wallet Verification

Your DANA, OVO, or GoPay account must match the name on your racik98 profile. We verify this before processing any withdrawal to reduce fraud risk on both sides.

Session & Account Data

We retain login session data and transaction records as required under applicable regulations. You can request a summary of your account activity through the support channel at any time.

Account Suspension Process

If an account is flagged — for duplicate registration, wallet mismatch, or policy breach — we suspend first and notify you by registered email before any permanent action is taken.

Requesting Terms Changes

You cannot negotiate individual terms, but you can request clarification or flag an error. Submit a written request via email support; we respond to all policy queries within the timeframe shown in your account settings.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. You can reach us through live chat, email, or the in-app message centre — available for account, wallet, and terms-related questions. Response times vary by channel and query type.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to real account situations — wallet names, account holds, update notices, and what happens when you want to close your account.

The core terms stay the same. When you update your linked wallet, the new wallet name must still match your registered account name — the same verification step applies regardless of which e-wallet you use.

We post a notice inside your account message centre when terms change. Continued use of your account after the update date counts as acceptance of the revised version.

Access depends on local law in the region you are in at the time. These terms apply only where online gaming is permitted under applicable local regulations — eligibility is your responsibility to confirm.

We suspend the account first and send a notification to your registered email. You have an opportunity to respond before any permanent decision is made. Wallet balances are handled according to the suspension review outcome.

Contact support through live chat or email and ask for an account data summary. Include your registered GoPay, OVO, or DANA wallet reference to help us locate your records quickly.

Yes. When you accept a promotion, its specific rules are linked at that point and become part of these terms for that offer. If promotion rules conflict with general terms, the promotion rules apply to that offer only.

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