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How racik98 Handles Your Personal Information

Your account data, wallet details, and activity on racik98 are handled with care. This page explains what we collect, why we collect it, and how you can access, update, or remove your information at any time.

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What We Collect and Why It Stays Safe

racik98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your wallet secure. This includes your name, contact details, and payment method identifiers — for example, the account number linked to your DANA,

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OVO, or GoPay wallet. We do not sell this data to third parties. Transaction records are retained to meet financial compliance requirements and to resolve any disputes you raise with our support team. Device and session data — such as your browser type, IP address, and
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login timestamps — help us detect unusual access patterns and protect your account from unauthorised use. You can request a copy of the data we hold on you at any time by contacting support. Availability of certain features depends on local law and eligible regions. We
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review this policy periodically; continued use of the platform after an update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

Have a question about your data or want to submit a deletion request? Our Indonesia support team handles privacy queries directly — no automated queue, no generic reply. Reach out through any of the channels below and we'll respond with the specific steps for your request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run every account on racik98. Here is what that looks like in practice — from the moment you deposit via GoPay to the day you request your data removed.

Encryption in Transit

All data exchanged between your device and our servers is encrypted via SSL. This covers login sessions, wallet transactions, and account updates on both mobile and desktop.

Retention and Deletion

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. Submit a deletion request and we will confirm the timeline.

Cookie Controls

We use functional and analytics cookies. You can adjust your cookie preferences from the account settings page at any time without affecting your ability to log in or deposit.

Who to Contact

For data access, correction, or removal requests, contact our support team directly. We aim to acknowledge your request promptly and resolve it within the timeframe required by applicable local law.

Common Questions About Your Privacy

These are the questions we hear most often about how racik98 handles personal data. If yours is not here, reach out via live chat or email.

We collect your name, contact details, and the payment identifiers linked to your DANA, OVO, or GoPay wallet. Device and session data is also logged to protect your account from unauthorised access.

Yes. Contact our support team with your registered account email and request a data export. We will confirm receipt and provide your data within the timeframe required under applicable local law.

We do not sell your personal data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions, and with compliance partners where local law requires it.

Retention periods depend on applicable regulations. We keep records for a defined period after account closure to meet financial compliance requirements, then delete or anonymise them as permitted.

Log in to your account and go to account settings to update contact details. For identity document corrections, contact support directly — our team will guide you through the verification steps.

Open account settings and navigate to the privacy or cookie section. You can adjust analytics and functional cookie preferences there. Changes take effect immediately and do not affect your login or wallet access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How racik98 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Encryption in Transit

Retention and Deletion

Cookie Controls

Who to Contact

Common Questions About Your Privacy

01 What personal data does racik98 collect when I open an account?

02 Can I request a copy of the data racik98 holds about me?

03 Does racik98 share my data with third parties?

04 How long does racik98 keep my account data after I close my account?

05 How do I update or correct my personal information?

06 How can I manage cookies on racik98?

Privacy Policy

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